Timely payment is essential to ensure uninterrupted service. Please review the following policies regarding late or missed payments. If you have any questions, feel free to contact our billing department via our ticketing system.
General Policy
- All services are prepaid unless an alternative arrangement has been made. If payment is not received by the due date, we reserve the right to suspend your service at any time.
- Please allow sufficient time for bank transfers or other payment methods. For example, a SEPA bank transfer can take up to 2 working days to process. If you are concerned about processing delays, we encourage you to consider early prepayment. Discounts may be available for early payments, depending on the service.
Service-Specific Payment Terms
- Hosting Services ( Shared Hosting/Webspace, VPS, Dedicated Servers, etc. )
- Late Payment: If payment is not received within 3 days of the due date, your service will be suspended.
- Non-Payment: If payment remains outstanding for a additional 14 days, your service will be terminated and all associated data may be deleted.
- Domain Names:
- Domain Expiration: Domain names will expire automatically based on the registry’s timeframe. Please ensure that you renew your domains in a timely manner to avoid service disruption.
- Colocation Services:
- Late Payment: If payment is more than 10 days overdue, your uplink will be suspended.
- Non-Payment:
- After 30 days of non-payment, we will remove your server from our rack.
- If payment is not received after removal, we retain the right to sell your server to cover the outstanding invoices.
- In cases where there are no overdue invoices or if the market value of your server exceeds your outstanding balance, the server may be sold after an additional storage period. Proceeds from the sale will contribute to the IMMI project fund.
Recovery:
- All hosting services once terminated enter a deletion process - in some cases we might be able to recover your data even after a few weeks have passed.
- Recovery is manual, and must be confirmed and performed by our staff.
- Due to the nature of recovery, a fee of 99 EUR per recovery applies for all cases.
- Recovery also depends on all pending invoices related to the service. They must be paid by the moment of recovery.
Important Notice
- Customer Responsibility:
It is the customer’s responsibility to ensure that payments are made on time. Delays caused by bank errors, slow transfers, or undelivered invoices are not grounds for service continuation. - Right to Suspend or Terminate Service:
We reserve the right to suspend or terminate any service for which payment has not been received by the due date.
By adhering to these payment terms, you help us maintain high-quality service for all our customers. If you have any further questions or require assistance, please do not hesitate to contact our support team.
