This article expands in detail our Acceptable Usage Policy regarding e-mail origination from our Network.
FlokiNET has a zero‑tolerance stance on unsolicited email (SPAM) and have in place controls to keep our network clean.
Shared hosting clients have e-mail already being actively filtered against SPAM origination and rate limiting.
Below we will detail how can VPS and Dedicated server clients still use our network to originate e-mails.
General
- We do not permit the transmission of unsolicited bulk or commercial email from any server on our network.
- Violation triggers immediate enforcement actions, including service and/or account suspension.
Measures at a Glance
- Ports 25, 465 and 587 egress are blocked on all new VPS servers
- It is mandatory to configure DKIM, DMARC, SPF records when setting PTR records.
- Blacklist monitoring, 24/7 monitoring of major operators.
- Network monitoring and analytics spot unusual patterns.
- Refundable deposit:
- New orders (<6 months from service deployment date):
- 150 EUR - 100% refunded in 6 months, credited back as credits (not via the payment method).
- Paypal is not acceptable as a payment method of the refundable deposit.
- Exemption: Clients that have a average sum of 100 EUR per month on active services for more than 6 months.
- Deposit is lost: In case abuse is detected, in the form of SPAM origination or mass-mailing activities.
- New orders (<6 months from service deployment date):
Unlock Process and PTR creation
- Create SPF, DKIM and DMARC records, for e-mail origination.
- Open a support ticket with the title "SMTP Unblock and PTR request <your-server-IP>"
- On your ticket include:
- Confirmation that DNS records as mentioned above SPF, DKIM and DMARC are set, or that they do not apply
- Written confirmation that you acknowledge that actions from your server will follow General Policy above and our "Acceptable Usage Policy".
- Agreement with the 150 EUR refundable deposit, if applies.
- Our Team will evaluate your request and you will receive a reply that port 25 is open and/or PTR record has been created, or that we require more details.
Compliance
Abuse tickets must be answered within 24 hours - Silence is treated as non‑cooperation.
To avoid that your e-mails are flagged as SPAM, these policies must be followed:
- Double Opt-In;
- Do not use scraping e-mail lists engaging in mass-mailing (bulk);
- Periodically remove inactive subscribers and bounced e-mails;
- SPF, DKIM, & DMARC: Configure these authentication protocols to verify that your e-mails come from a trusted source;
- Provide an easy-to-find unsubscribe link in every e-mail;
- Do not engage in sudden spikes in e-mail volume. Simply send e-mail in batches.
Additional considerations (not required, but recommended):
- Monitor open rates, click-through rates, and SPAM complaints;
- Only include necessary and relevant links. Excessive linking, especially to low-quality sites, may harm your credibility.
Frequently Asked Questions
When exactly will my deposit be refunded?
After 6 months we issue the refund automatically. if you did not see the refund, please open a ticket.
How fast do suspensions happen?
Average time from verified abuse to suspension is a few hours.
My mail went to spam folders, does that count?
No. We act only on substantiated complaints, spamtrap hits, or blacklist evidence.
